SHIPPING RATES AND POLICIES

SHIPPING

reeldeepstore.com will strive to send your items via United Parcel Service (UPS).  This usually requires three to seven business days.

reeldeepstore.com will give you FREE shipping, except as explained below.

Extra long, heavy and/or bulky items we sell (like downriggers and long fishing rods) may not be eligible for free shipping.  If we cannot ship it free, then the item will be marked with a standard flat rate shipping charge of $7 to $15.

Expedited, next day or second day delivery is not available at this time.  If time is of the essence, please plan accordingly.  If you are really in a pinch, email us and we will try to accommodate you.

DELIVERY TIMES and BACK-ORDERED ITEMS

 

  

We attempt to ship all in-stock items within 24 hours (excluding days when our shippers will not accept shipments).  Generally we ship by UPS and sometimes by USPS.  We are notified of your tracking number on every shipment.  If there is a delay, it is usually due to problems with your delivery address.  Or in the event that no one is available to receive the parcel when the driver arrives, the driver will leave a message with instructions if no one is home.  Most domestic deliveries arrive within three to five business days.

Our goal is for you to receive and start using your purchased items as soon as possible.  If you experience any delivery problems, please contact us be email at support@reeldeepstore.com.  We will find your shipment and expedite its delivery.  We will also let you know via return email where your parcel is and when to expect it.

Orders with multiple items may not be shipped in the same parcel due to size or weight restrictions.  If all the items you ordered do not arrive, please contact us by email at support@reeldeepstore.com.

Occasionally the items you want are temporarily unavailable.  We make every effort to get out of stock items back into inventory as quickly as possible.  The items may show as “out of stock” on our website.  If that is the item you are looking for, you can drop us an email and we will advise you when we expect it to be re-stocked.

DELAYED or LOST ITEMS

Please contact us by email support@reeldeepstore.com as soon as you believe that a shipment is lost or delayed.  We will find your shipment and expedite its delivery.

DAMAGED ITEMS

 

If you receive a package that is visibly damaged, please note the damage on the carrier’s freight bill or receipt.  Be sure to obtain a copy and contact us via email to resolve any issues you may be experiencing.